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WHOLESALE Order Policy & Live Arrival Guarantee

In case of DOAs, 10% or more dead fish per bag is refundable and covered by the LIVE ARRIVAL GUARANTEE policy. Refund is calculated per fish value. However, live arrival guarantee is applicable only IF and ONLY IF the customer followed the LIVE ARRIVAL GUARANTEE Procedure.

Cutoff of order is 4 days prior arrival day. However, if the ordered fish, although available but will take few more days to be prepared, will be have to be included in the NEXT shipment(2 weeks).

Did receive DOA fishes? We OFFER LIVE ARRIVAL GUARANTEE Policy. Simply follow the instructions given and you will be assured of a refund. To know more on DOA CLAIMS, click in this button to read more